FAQ - Frequently Asked Questions



General

What is MaxSpeedBox

MaxSpeedBox.com is an Online Cloud Downloader offering you exceptional services where you can:

  • Enjoy Premium Downloading from Bittorrent network including +30 different Hosters and have the stuff you want stored in your cloud!
  • Private Cloud Storage, flexible and feature rich File Manager!
  • Media Player, Document Viewer & More!
Why MaxSpeedBox

Downloading your favorite files has never been easier, we are providing an immediate download, fast and secure for every files from supported filehost you found on the Internet with a lightning speed of Premium.

Why do I need to register?

Registration provides additional benefits. You can purchase premium subscription after registration.

Is MaxSpeedBox services free?

As free user you can enjoy part of our service with limited access feature while Premium will provide you ALL the benefits.

Can I test MaxSpeedBox?

Of course you can. Every Registered account provided with some traffics and feature to test on. If you need more traffic, contact with the Subject "Trial", and we will be happy to grand you some free traffic to explore MaxSpeedBox.com.

I can't log into my account. What should I do?

If you can't enter into your account, use the password reminder function. If you don't receive a confirmation e-mail, please contact us.

I did not receive emails from MaxSpeedBox. What should I do?

Make sure the e-mail address is valid. The verification email may take some time to arrive to your mail box. Please check your SPAM folder too. If this email still did not arrive within an hour, you may contact us through the contact form.

Services

What is Filehost DL

Our Filehost DL function allowing users to download from over 30+ paid file hosting sites.

What is Torrent DL

Allow users to download torrents or magnet links directly into their account. We seed your torrent too!

Do you support private torrent trackers?

Yes, we do support both public and private torrent trackers.

I have added torrent but it is not downloading. What's wrong?

If torrent is not downloading, it means that we were not able to find any seeders for it. You can leave it and when seeders will appear, we will download it for you.

Do you seed torrent and what is the ratio?

Our powerful torrent engine seeds all torrents up to a 1:3 ratio or up to 3 days.

Why my download speed so slow
  • Ensure that you do not make any parallel downloads that take your Internet bandwidth.
  • Check your actual Internet speed. You can do it with speedtest.net .
  • If you are using FREE subscription, it can be that our shared servers are overloaded. Please be patient or buy Premium.
  • If you are using PREMIUM subscription and still experiencing problems, please contact us.
Can i resume my downloads after an interruption?

Yes, you have the same advantages as a premium user to download, so you can resume downloads and you also have the possibility to download multiple files at once without waiting time and at high speed.

How long will my files stay in my storage

Your files will stay for 3 days minimum. With Premium Account your files will stay forever.

How long will deleted files stay in the trash can

From the Trash can, you can recover files and folders that have been deleted. Items in the Trash will be automatically purged after 24 Hours. So you have some time to recover them back if you changed your mind. Deleted items which have been moved to the Trash can still count towards total storage allocations unless you permanently delete them.

PURCHASE

Why should i buy VIP Premium

With premium account you get:

  • Private Cloud storage
  • Remote Upload
  • Download from torrent
  • Download from filehosters
  • High download speed
  • Download manager support
  • No capchas
  • No Ads
  • Resume aborted downloads
  • Unlimited bandwidth
  • Many more..
How much VIP Premium cost

You can check the cost and duration of Premium accounts on on our subscription page.

Can I get discount for MaxSpeedBox.com Premium subscription?

Yes. We provide special discounts and promo codes for Premium services to our users. Please follow our twitter to get latest promotions.

What payment method do you accept

We accept multiple payments methods including local payments. Full list is available on our subscription page. If you have any suggestion please don't hesitate to contact us.

I'm afraid to buy Premium Account. Are you sure it safe?

Absolutely. All your data is transfered through encrypted channel. We do not collect any financial data of our users and do not store it.

My Premium Account is not updated after payment. What should I do?

Please be patient. If you pay using cryptocurrency it might take couple of hours before we get confirmation that transaction was successful. Otherwise please contact us.

Can I ask for a refund?

Please read here regarding our refund policy.

Can I share Premium Account with anyone else?

Sorry No, account sharing is strictly prohibited. Such activity will lead to account suspension and no refund will be given.


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